Customer Support Policies
Customer Support Policies
Shipping & Delivery
Shipping & Delivery
California Customers
Orders totaling $2,000or more qualify for free delivery within the following counties:
- Los Angeles County
- Orange County
- San Bernardino County
Local deliveries are scheduled Tuesday through Friday. To ensure timely delivery, please confirm order details and receive availability in advance. Orders that miss the scheduled delivery window will be delivered on the next available delivery date.
For orders below the free-delivery threshold, customers may choose:
- Warehouse Pickup
- Customer-arranged shipping
Pickup appointments are required and must be scheduled in advance.
Out-of-State Shipping
- Customers may ship using Yola Beauty's preferred carriers or their own shipping accounts.
- Shipping charges are the responsibility of the customer unless otherwise agreed in writing.
- Freight costs will be quoted separately when applicable.
- Customers remain eligible for all approved wholesale pricing and promotional programs.
Returns & Claims
Returns & Claims
All wholesale orders are considered final sale.
Returns, exchanges, or credits may be approved only under the following circumstances:
- Products damaged during transit
- Incorrectly shipped products
- Missing items
- Shelf-life or expiration date concerns
Claims & Reporting
- Any issues must be reported within 3 business days of delivery.
- Supporting photos and documentation may be required for review.
- Claims submitted after this period may not be accepted.
Non-Returnable Items
Returns, exchanges, refunds, or credits will not be accepted for:
- Overstock or unsold inventory
- Customer ordering errors
- Opened or used products
- Final Sale items
Yola Beauty reserves the right to review and determine the eligibility of all claims.
Retail Support Program
Retail Support Program
Yola Beauty is committed to supporting our retail partners through merchandising and marketing programs designed to enhance brand presentation and drive sales.
Tester Support
- Tester availability varies by brand and product line.
- Testers are available at special wholesale pricing, subject to inventory availability.
- Tester programs may vary by brand.
Display Support
Available support may include:
- PDQ Displays
- Counter Displays
- Shelf Strips
- Product Information Cards
- Promotional Signage
Display support is subject to brand participation, inventory availability, and order volume.
Marketing Support
Qualified partners may receive:
- Product Images
- Lifestyle Assets
- Social Media Content
- Seasonal Campaign Materials
- Product Training Resources
Additional promotional programs may be offered periodically based on brand participation and campaign availability.
Support programs may vary by brand and may be modified or discontinued at any time.
